Return and Refund Policy

At Food Chapter, we are committed to delivering all products to our customers in impeccable condition and taking every possible measure to safeguard the quality of the sold goods. If you have any concerns about your order, please don't hesitate to contact us immediately upon receiving it at info@food-chapter.com or call us at +91 9819017637, and we will take the necessary steps to assist you.

Fresh and perishable items (such as bakery products, fruits, vegetables, fresh meat, eggs, and cheese) can be returned or exchanged within 24 hours of delivery or purchase, provided they are in their original condition. Non-perishable items can be returned or exchanged within 72 hours of delivery or purchase, provided they are unused and in their original condition.

For in-store purchases, returns or exchanges must be made at the store itself. For online orders, reverse pickup will be arranged only in eligible cases i.e., where the product received is incorrect, damaged, or defective, and the concern is reported within the applicable timelines.

Refunds are issued only for damaged, defective, incorrect, or missing items; in all other cases, a credit note valid for 90 days will be provided. Refunds for prepaid orders will be processed to the original mode of payment within 5-7 working days depending on the policy of the third-party aggregator. To be eligible for a return, we require the original receipt or proof of purchase. For more information, please refer to the FAQs section on our site.

Cancellation Policy

You can cancel your online order within 5 minutes of confirmation by reaching out to our customer service on +91 9819017637. Please note that express delivery orders cannot be cancelled. After this time, any modifications to your order can be made by calling +91 9819017637 or contacting the store directly. We don't allow partial order cancellations, so you'll need to either cancel the entire order or make no changes. While we make every effort to ensure the products displayed are available when you place your order, in unforeseen situations, the company reserves the right to cancel an order based on stock availability, product damage, defects, or other reasons.